2″ BATH BOMB Mold, 51mm, Heavy Duty Stainless Steel, Won't Dent Like Others, Two Wild Hares

Payments

Etsy handles the payments. While it is usually done very quickly, any delays or problems with payment will have to be handled with Etsy. We don't have access to your payment accounts through your order except to cancel or refund an already processed order. Digital downloads and some items are non-refundable. Please ask if you have questions.

Shipping from United States

WHO DO YOU SHIP WITH?
We primarily use USPS. We use ship First Class, Priority regional rate and flat rate to keep shipping charges as low as possible. Our shipping charges combine automatically, so the second item is a minimal additional charge. You'll get the most bang for your shipping buck ordering multiple items in one order, not many individual orders.

Express 1-2 day shipping is available on many listings, or you can always ask for this additional service if you are in a hurry.

We do use UPS for some bulk orders. Tracking for either shipping service will be added to your shipment when it's shipped.

SHIPPING SPEED:
Our normal handling timeframe is 1-3 business days. We try to clear our dashboard out daily, but during busy times (Mondays & after USPS holidays) we may need the whole 3 business days to send your order. If you'd like to guarantee your order ships within 24 business hours (Mon- Fri), you can choose the Expedited Handling Shipping Upgrade at check out for $5 for 1 item and $1 for each additional item. We also have a First Class to Priority Mail Upgrade & an Express 1-2 shipping upgrade available on some items. Check the shipping options for those.

Please order your supplies in plenty of time to allow for occasional human error. We can't be responsible for inconvenience as a result of the delay of the delivery of your package because of damage, order errors or USPS shipping delays. We do our best to get you a well packed order sent quickly and we care about you returning to our shop a second time.

INTERNATIONAL SHIPMENTS:
All customs, duty & VAT fees that may incur upon shipping are the buyer's responsibility and we don't have control over these fees nor are we able to estimate what they will be. Check your local laws regarding these before you ship. Please add your phone number to your international shipments. A phone number is often needed by customs and delivery agents for delivery. If a package is returned to us for non payment of customs or because they were unable to reach you, the shipping is non refundable. We can't refund items for non payment of customs until they arrive back here, which can take months. Confiscated items are non refundable.

**PLEASE track your international packages and use a phone number** on your label and retrieve your packages promptly so they don't get returned. This avoids a lot of problems with customs and order loss.

International shipments are usually completed in 7-14 business days, but sometimes customs holds an item delaying the delivery and in those cases they can take weeks. Please be advised the delivery time frame is out of our control. We can file lost mail claims after 21 days if your package does not arrive. We can file an insurance claim after 30 or 40 days (depending on the insurance carrier) on international orders.

SIGNATURE CONFIRMATION PACKAGES:
We occasionally send more valuable packages with signature confirmation so USPS cannot drop a valuable package on a porch and walk away leaving it open to theft or loss. We utilize this service at our discretion. No loss claims can be filed on a package that is signed for. Damage claims can be filed as stated in our policies above. Shipping charges cannot be refunded on orders returned because they are not signed for.

$5 EXPEDITED HANDLING FEE:
This fee means your order is guaranteed to leave Two Wild Hares within 24 business hours (Mon-Fri) of order receipt. No other delivery speed guarantee is implied by this fee. It just means we hurry up and get it on it's way quickly! Our expedited fee is $5 for a single item and $1 for every additional item in the order.

ADDRESS CHANGES and ERRORS:
Please make your order with the correct address entered in your order detail. We will try to accommodate changes when asked, but if an order is sent to the address on your account in Etsy or Paypal (if you paid with Paypal), not the one you asked to change to in Etsy messages, we cannot resend it at our expense (even if we said yes we can change it for you.) Our orders are sometimes packed too quickly for a change to be made through Etsy messaging.

Also be aware that Etsy pulls shipping addresses from your Paypal account when paying with Paypal, so be careful not to click through check out without reading where your package is going.

If you make an order with an incorrect address, please cancel your order and place a new order with the correct address so there are no problems with receiving your order. As long as the order hasn't already shipped, we will refund and cancel on your request so the address change can be made.

If you have any questions about shipping or your order, feel free to send us a private message.

Additional

I am able to make custom orders, wholesale orders, unique items for subscription boxes or shops etc. We love making new and fun things and can make a custom listing for you. Inquire if you are interested in something special!