2lb COLLOIDAL OATS, Avena Sativa, Water Soluble Skin Conditioner, The Real Deal Not Ground Oats, Two Wild Hares

$24.00

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This listing is for true colloidal oats (avena sativa) not ground oatmeal. True colloidal oatmeal is derived from the mucilage of oats. It's water soluble and completely disappears into your water, unlike oats which does not dissolve and sinks in the tub. This is the real deal!

Colloidal oats is a skin conditioning additive that can be added to soaps, bath salts, milk bath, bath bombs, lotions, bubble bath products, scrubs, masks & many other skin care and cosmetic products. It is known to reduce redness & skin irritation, provides relief for various skin conditions, offers skin repair & protective benefits & helps to hydrate & moisturize all types of skin.

The usage rate is 1-50%. Lotions & creams: 0.5-1%, Milk Bath & Bath Salt 10-50%, Soaps 1-10%

Payments

Etsy handles the payments. While it is usually done very quickly, any delays or problems with payment will have to be handled with Etsy. We don't have access to your payment accounts through your order except to cancel or refund an already processed order.

Shipping from United States

FREE SHIPPING & GETTING BANG FOR YOUR SHIPPING BUCK:
We generally don't do "free shipping" across the board because it would result in raising prices on every single item substantially to pay for single item orders. We do have free shipping on a few items that are often ordered singularly.

Lightweight molds and smaller items ship for only 0.55 per item after the initial $4.79 (within the USA) after the first, so getting several items at once is the best bang for your shipping buck. Multiple item orders are also cheaper to check out with using the non-free shipping listings because they will combine at a cheaper overall shipping rate. So, only use the "free shipping" listings only when you're wanting that one item.

WHO DO YOU SHIP WITH?
We primarily use USPS. We use ship First Class, Priority regional rate and flat rate to keep shipping charges as low as possible. Our shipping charges combine automatically, so the second item is a minimal additional charge. You'll get the most bang for your shipping buck ordering multiple items in one order, not many individual orders.

Express 1-2 day shipping is available on many listings, or you can always ask for this additional service if you are in a hurry.

We do use UPS for some bulk orders. Tracking for either shipping service will be added to your shipment when it's shipped.

SHIPPING SPEED:
Our normal handling timeframe is 1-3 business days. We try to clear our dashboard out daily, but during busy times (Mondays & after USPS holidays) we may need the whole 3 business days to send your order. If you'd like to guarantee your order ships within 24 business hours (Mon- Fri), you can choose the Expedited Handling Shipping Upgrade at check out for $5 for 1 item and $1 for each additional item. We also have a First Class to Priority Mail Upgrade & an Express 1-2 shipping upgrade available on some items. Check the shipping options for those.

Please order your supplies in plenty of time to allow for occasional human error. We can't be responsible for inconvenience as a result of the delay of the delivery of your package because of damage, order errors or USPS shipping delays. We do our best to get you a well packed order sent quickly and we care about you returning to our shop a second time.

INSURANCE:
You're covered for a maximum of $100 unless you pay for insurance for the actual value of your order over $100. If there is no option to add insurance to your shipping at check out and you would like insurance, send us an Etsy message and we can add it for you. If USPS is at fault for the damage of your package, $100 is the maximum they will refund to you unless insurance was added.

INTERNATIONAL SHIPMENTS:
All customs, duty & VAT fees that may incur upon shipping are the buyer's responsibility and we don't have control over these fees nor are we able to estimate what they will be. Check your country's laws regarding these before you ship. Please add your phone number to your international shipments. A phone number is often needed by customs and delivery agents for delivery. If a package is returned to us for non payment of customs or because they were unable to reach you, the shipping is non refundable. **PLEASE track your international packages and use a phone number** on your label and retrieve your packages promptly so they don't get returned.

International shipments are usually completed in 7-14 business days, but sometimes customs holds an item delaying the delivery and in those cases they can take weeks. Please be advised the delivery time frame is out of our control. We can file lost mail claims after 21 days if your package does not arrive. We can file an insurance claim after 40 days on international orders.

SIGNATURE CONFIRMATION PACKAGES:
We occasionally send more valuable packages with signature confirmation so USPS cannot drop a valuable package on a porch and walk away leaving it open to theft or loss. We utilize this service at our discretion. No loss claims can be filed on a package that is signed for. Damage claims can be filed as stated in our policies above. Shipping charges cannot be refunded on orders returned because they are not signed for.

$5 EXPEDITED HANDLING FEE:
This fee means your order is guaranteed to leave Two Wild Hares within 24 business hours (Mon-Fri) of order receipt. No other delivery speed guarantee is implied by this fee. It just means we hurry up and get it on it's way quickly! Our expedited fee is $5 for a single item and $1 for every additional item in the order.

ADDRESS CHANGES and ERRORS:
Please make your order with the correct address entered in your order detail. We will try to accommodate changes when asked, but if an order is sent to the address on your account in Etsy or Paypal (if you paid with Paypal), not the one you asked to change to in Etsy messages, we cannot resend it at our expense (even if we said yes we can change it for you.) Our orders are sometimes packed too quickly for a change to be made through Etsy messaging.

Also be aware that Etsy pulls shipping addresses from your Paypal account when paying with Paypal, so be careful not to click through check out without reading where your package is going.

If you make an order with an incorrect address, please cancel your order and place a new order with the correct address so there are no problems with receiving your order. As long as the order hasn't already shipped, we will refund and cancel on your request so the address change can be made.

If you have any questions about shipping or your order, feel free to send us a private message.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale

Returns and exchange details

Accurate, fast deliveries are important to us & we have worked hard for our reputation of providing fast shipping & great customer service. However, each box is carefully packed by a person & people sometimes make mistakes. Shipping errors within USPS are completely out of our control. If there is a problem, please message us and we will do what we can to make it right.

RETURNS:
Orders cannot be cancelled once they are shipped. Returns are accepted on a case by case basis. To return an item, contact us within 7 days of delivery and if a return is approved, customer must ship it back within 14 days. Return shipping is the buyer's responsibility on returns and exchanges. We will refund your item, less the shipping, when it arrives back at Two Wild Hares. Batch certified colorants are non refundable or exchangeable because the certification cannot be transferred. Digital downloads are non refundable.

DAMAGED PACKAGE CLAIMS:
To file a claim, within 7 days of receipt, submit a photograph of the package damage and damaged item with an explanation of what was lost or broken. Unfortunately, we cannot speed up USPS claims processing and aren't responsible for the inconvenience as a result of the delay of the delivery of your package because of damage or shipping delays. We do our best to package professionally to avoid damage.

These damages are not covered:

1. Dog or another animal chewing up package.

2. Items inside cut by careless package opening.

3. Neglecting to pick up package from mail box promptly resulting in heat, rain or other damage as a result.

4. Not providing a safe place for delivery. Packages left outside apartment doors are not safe.

5. Customer supplied incorrect address or address was not entered in the USPS standardized format.

Make sure your local PO knows where to safely leave your packages and pick them up promptly. We pack boxes full and tight, so don't use a box cutter to open.

We are happy to enter the claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your damaged package. To file a claim, you must notify Two Wild Hares no more than 7 days after the delivery of your package. In some cases, we will have to wait on USPS approval to proceed with your replacement package.

LOST or UNDELIVERED PACKAGES:
If your package is missing in action, we unfortunately have to wait 15 days to file a claim through USPS to give them time to declare it missing. We aim for quick and accurate deliveries, but lost packages sometimes happen and are out of our control. Your package is insured for a maximum of $100 unless you've paid for the additional insurance for the value over $100.

We are happy to enter a loss claim for you on USPS should one be needed and accommodate a reshipment of your package when a claim is paid. To file a loss claim, you must notify us within 21 days of the shipment date for a MIA/lost/undelivered package and within 7 days of delivery if the package tracks delivered but doesn't show up at your house.

RESHIPPING ORDERS:
If a package is returned to us because of insufficient address, unpaid customs fees or a because a customer didn't retrieve their package and the post office returned it, the shipping fee will have to be repaid to resend it. This includes "free shipping" listings. Free shipping applies to the first shipment only.

INTERNATIONAL ORDERS: Please include an accurate phone number in the optional phone number line on your order. It is often needed in order to be notified about your package being available at your local post office. Customs/VAT fees will have to be paid before they will deliver. After so many days, USPS will return your package to us for non payment of customs fees and the shipping is forfeited. We cannot refund the shipping or reship to you without repaying the shipping charges for customs unpaid.

Additional

I am able to make custom orders, wholesale orders, unique items for subscription boxes or shops etc. We love making new and fun things and can make a custom listing for you. Inquire if you are interested in something special!