2lb COLLOIDAL OATS, Avena Sativa, Water Soluble Skin Conditioner, The Real Deal Not Ground Oats, Two Wild Hares

$24.00

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(12)

This listing is for true colloidal oats (avena sativa) not ground oatmeal. True colloidal oatmeal is derived from the mucilage of oats. It's water soluble and completely disappears into your water, unlike oats which does not dissolve and sinks in the tub. This is the real deal!

Colloidal oats is a skin conditioning additive that can be added to soaps, bath salts, milk bath, bath bombs, lotions, bubble bath products, scrubs, masks & many other skin care and cosmetic products. It is known to reduce redness & skin irritation, provides relief for various skin conditions, offers skin repair & protective benefits & helps to hydrate & moisturize all types of skin.

The usage rate is 1-50%. Lotions & creams: 0.5-1%, Milk Bath & Bath Salt 10-50%, Soaps 1-10%

Payments

Etsy handles the payments. While it is usually done very quickly, any delays or problems with payment will have to be handled with Etsy. We don't have access to your payment accounts through your order except to cancel or refund an already processed order. Digital downloads and some items like colorants and custom orders are non-refundable. Please ask if you have questions.

Shipping from United States

IS FREE SHIPPING AVAILABLE?
We offer some free shipping listings and the same items are usually available without it as well. For a single item order, use the free shipping listing. For multiple items, use the non free shipping listings for a combined shipping rate that will be lower overall and save you money.

WHO DO YOU SHIP WITH?
We primarily use USPS and sometimes UPS. We use ship First Class, Priority regional rate and flat rate to keep shipping charges as low as possible. Our shipping charges combine automatically, so the second item is a minimal additional charge.

Express 1-2 day shipping is available on many listings, or you can always ask for this additional service if you are in a hurry.

We do use UPS for some bulk orders. Tracking for either shipping service will be added to your shipment when it's shipped.

SHIPPING SPEED:
Our normal handling timeframe is 1-3 business days. We try to clear our dashboard out daily, but during busy times (Mondays & after USPS holidays) we may need the whole 3 business days to send your order. If you'd like to guarantee your order ships within 24 business hours (Mon- Fri), you can choose the Expedited Handling Shipping Upgrade at check out for $5 for 1 item and $1 for each additional item. We also have a First Class to Priority Mail Upgrade & an Express 1-2 shipping upgrade available on some items. Check the shipping options for those.

Please order your supplies in plenty of time to allow for occasional human error. We can't be responsible for inconvenience as a result of the delay of the delivery of your package because of damage, order errors or USPS shipping delays. We do our best to get you a professionally packed order sent out quickly and we care about you returning to our shop, but sometimes mistakes happen.

INTERNATIONAL SHIPMENTS:
All customs, duty & VAT fees that may incur upon shipping are the buyer's responsibility. We don't have control over these fees nor are we able to estimate what they will be. Check your local laws regarding these before you ship. Please add your phone number to your international shipments. A phone number is often needed by customs and delivery agents for delivery. If a package is returned to us for non payment of customs or because they were unable to reach you, the shipping is non refundable. We can't refund items for non payment of customs until they arrive back here, which can take months. Confiscated items are non refundable.

**PLEASE track your international packages and use a phone number** on your label and retrieve your packages promptly so they don't get returned. This avoids a lot of problems with customs and order loss.

International shipments are usually completed in 7-14 business days, but sometimes customs holds an item delaying the delivery and in those cases they can take weeks. Please be advised the delivery time frame is out of our control. We can file lost mail claims after 21 days if your package does not arrive. We can file an insurance claim after 30 or 40 days (depending on the insurance carrier) on international orders.

SIGNATURE CONFIRMATION PACKAGES:
We occasionally send more valuable packages with signature confirmation so USPS cannot drop a valuable package on a porch and walk away leaving it open to theft or loss. We utilize this service at our discretion. No loss claims can be filed on a package that is signed for or when signature confirmation is waived by the customer. Damage claims can be filed as stated in our policies above. Shipping charges cannot be refunded on orders returned to us because they are not signed for.

$5 EXPEDITED HANDLING FEE:
This means your order is guaranteed to leave Two Wild Hares within 24 business hours (Mon-Fri). No other delivery speed guarantee is implied by this fee. Our expedited fee is $5 for a single item and $1 for every additional item in the order. If the default shipping on your item is First Class, it is sent as First Class unless you pay the priority mail upgrade in addition.

ADDRESS CHANGES and ERRORS:
Please make your order with the correct address entered in your order detail. We will try to accommodate changes when asked, but if an order is sent to the address on your account in Etsy or Paypal (if you paid with Paypal), not the one you asked to change to in Etsy messages, we cannot resend it at our expense. Our orders are sometimes packed too quickly for a change to be made through Etsy messaging.

Etsy pulls shipping addresses from your Paypal account when paying with Paypal, so be careful not to click through check out without reading where your package is going.

If you make an order with an incorrect address, please cancel your order and place a new order with the correct address so there are no problems with receiving your order. As long as the order hasn't already shipped, we will refund and cancel on your request so the address change can be made.

QUESTION?
If you have any questions about shipping or your order, feel free to send us a private message. We are happy to help.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

Accurate, fast deliveries are important to us & we have worked hard for our reputation of providing fast shipping & great customer service. However, each box is carefully packed by a person & people sometimes make mistakes. Shipping errors within USPS are completely out of our control. If there is a problem, please message us and we will do what we can to make it right. We reserve the right to choose either refund or item replacement depending on what makes the most sense in each circumstance.

RETURNS:
Orders cannot be cancelled once they are shipped. Returns are accepted on a case by case basis. To return an item, contact us within 7 days of delivery and if a return is approved, customer must ship it back within 14 days. Return shipping is the buyer's responsibility on returns and exchanges. We will refund your item, less the shipping, when it arrives back at Two Wild Hares. Batch certified colorants are non refundable or exchangeable because the certification cannot be transferred. Digital downloads are non-refundable. Custom products are non refundable.

DAMAGED PACKAGE CLAIMS:
To file a claim, within 7 days of receipt, submit a photograph of the package damage and the damaged item with an explanation of what was lost or broken.

These damages are not covered:

1. Dog or another animal chewing up package.

2. Items inside cut by careless package opening.

3. Neglecting to pick up package from mail box or delivery location promptly resulting in heat, rain or other damage as a result.

4. Not providing a safe place for delivery. Packages left outside apartment doors are not safe.

5. Customer supplied incorrect address or address was not entered in the USPS standardized format.

Make sure your local PO and UPS knows where to safely leave your packages and pick them up promptly. We pack boxes full and tight, so don't use a box cutter to open.

We are happy to enter the claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your damaged package. To file a claim, you must notify Two Wild Hares no more than 7 days after the delivery of your package with pictures. In some cases, we will have to wait on USPS approval to proceed with your replacement package. Don’t throw away the packaging until your claim is completed.

LOST or UNDELIVERED PACKAGES:
If your package is missing in action, we unfortunately have to wait 15 days to file a claim through USPS for domestic packages and 21 days for international packages. We aim for quick and accurate deliveries, but lost packages sometimes happen and are out of our control.

We are happy to enter a loss claim for you on USPS should one be needed and accommodate a reshipment of your package when a claim is paid. To file a loss claim, you must notify us within 21 days of the shipment date for a MIA/lost/undelivered package and within 7 days of delivery if the package tracks delivered but doesn't show up at your house.

RESHIPPING ORDERS:
If a package is returned to us because of insufficient address, unpaid customs fees or a because a customer didn't retrieve their package and the post office returned it, the shipping fee will have to be repaid to resend it. This includes "free shipping" listings. Free shipping applies to the first shipment only.

INTERNATIONAL ORDERS: Please include an accurate phone number on your order.

Customs/VAT fees will have to be paid in many countries before they will deliver. After so many days, USPS will return your package to us for non payment of customs fees and shipping cost is forfeited. Unclaimed/non payment of customs fees on international packages are sometimes never returned and when they are returned to us, it takes months. We cannot refund items until they arrive back. To avoid the loss of your order entirely, please be aware of and take care of your customs and VAT fees.

Please be sure USPS delivers to your address given. In some countries, USPS only delivers to PO boxes, not physical addresses. It's your responsibility to make sure you can receive packages by USPS with the address entered.

Please be aware of your customs and duties regulations and do not order items that would be confiscated by your country's customs department. Confiscated items are non-refundable.

Additional

We love making custom orders for shops and subscriptions boxes. Please inquire if you are interested in custom products.

Reviews (12)

Average:

The best place to find true colloidal oats. Super fast shipping - ordered on Friday and received it on Monday.

1st time buyer. Handling time by this seller was fast. Product arrived as described. Packaged well. I look forward to future business with this seller. Many thanks twowildhares :) Danene at Beaver Mooon Soaps

Awesome product and fast shipping! Will definitely reorder.

The real deal. Packaging was perfect as always

This is a beautiful product. I pair it with powdered milk and magnesium flakes for a relaxing soak. It is such a fine powder that it melts in the water and there are virtually no lumps to break up. My skin feels so silky smooth when I'm done.


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